We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund.
2. Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
For Non-Quality Problem
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
For Quality Problem or Our Fault Caused Problem
We will resend item or refund you once we get your photo evidence.
Customer need to provide below information in the email:
The SKU of the products which need to return or exchange
Evidence pictures to shown faulty items
Please do not send the package back to the address on your package. That is not an effective return address! It may cause your package to be lost. And you are responsible for the loss due to the wrong address.
So please contact the customer service firstname.lastname@example.org.
3. Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org or call us at +1 785-505-0534 to get the return address.